Refund and Returns Policy

RETURNS, EXCHANGES & WARRANTY

We know you will love your Custom-Made piece from Things of Metal and Wood. All Timber components of our furniture are covered by the terms and conditions of the limited 1 Year warranty. Pick-up and delivery are not included in this warranty. Please be mindful that timber requires care and maintenance and in the climate that we live in, you must expect to maintain your piece of furniture as instructed.

Things of Metal and Wood offer a 3yr manufacturer’s structural warranty on aluminum and steel furniture frames (ie. cracking of welds). If your piece has a manufacturer’s fault, under the Consumer Law you are entitled to a replacement or refund. Returns or exchanges are not accepted on custom-made pieces if you simply change your mind.

Things of Metal and Wood are not responsible for any damage caused by the consumer. Scratches, Scuffs, and Dents are not covered under warranty once the products leave the Workshop.

The Warranty covers the cost involved to repair your piece of Furniture but it excludes any Transport costs. 

Each piece of furniture is handcrafted in our workshop on site…. Variations in timber should be expected and no two pieces are ever the same. Timber has imperfections and various natural features which are consistent with most species, therefore each individual board is not flawless in look or color. We will do our best to match timber color and textures but variations may occur and exact matches cannot be guaranteed. Environmental factors can cause changes or reactions to timber color and texture, exposure to direct sunlight or wet weather will cause premature deterioration of your product. Do not place your furniture directly under Air conditioning or Heating Vents. 

When choosing timber products please remember that timber continues to move, warp and splits or cracks may appear and this should be expected as it responds to the environment. In some cases bowing and displacement of a Table Top may vary from 3mm/6mm, these are not to be considered a fault or flaw and will not compromise the structural integrity of any furniture we make.  ..

Powder coat is a decorative finish for indoor and outdoor use. While it assists with metal protection, it is not corrosion protection in its own right. The powder-coated materials used by Things of Metal and Wood are generally either aluminium or mild steel. The base materials are treated with two levels of pre-protection that guard against corrosion. The products are then powder coated to make the surface resistant and suitable for use in exterior environments.

Minor corrosion spots under table-tops, seats, and bases do not affect the structural integrity of the product and are not covered by warranty. Whilst every care is taken to provide the most suitable finish according to the use and the environment the product will be subjected to, Things of Metal & Wood cannot guarantee this decorative finish against scratching, scuffing, chipping, fading, or corrosion and as a result of direct use in harsh seafront locations.

Returns (Custom Orders / Custom Specifications)

Majority of the products on Aseel Furniture are
produced 
On-Demand when an order is placed, Custom orders are made specifically to your specifications; any customized orders cannot be relisted on the website or restocked, therefore, they cannot be refunded.

In the case of custom-made furniture orders, refunds are not applicable, as these items are made according to the customer’s specifications & cannot be refunded. Please be sure of your requirements before placing a custom order with aseelfurniture.com.

Cancelling A Placed Order (Prior Delivery)

You can cancel any order placed on our website within 24Hours of placing it, after 24 Hours, your order moves into production, any cancellations post above mentioned period will exclusively be subject to below policies & return scenarios.

Damaged Goods:

We approve refunds on the items received damaged or
malfunctioned severely, we don’t charge return fee’s on severely damaged items, if it happens you received damaged goods, you can ask for an exchange delivered to you as soon as possible from the date of submitting your request on our 
Returns Center.

We will arrange the return for you, once we receive the product, we will inspect the cause of damage, depending on the severity of the damage,
we will approve or reject a Refund or offer Complete Exchange of The Items (exchange is Exclusive in the scenarios of Delivery Caused Issues or Minor Damages)

Change of Mind:

Cancellations related to change of mind can be applied within 24 Hours of placing the order for a full refund, if change of mind occurs post 24H, refund can only be applied in the form of Store Credit Refund.

Damaged Custom Orders:

Nevertheless, if your custom order arrived damaged, we do offer a hassle-free exchange. We can arrange a convenient return time with you and process a replacement item as soon as possible. Additionally, we will compensate provide 5% Off on your next order. 

Need help?

Contact us at info@aseelfurniture.com for questions related to refunds and returns.